Effective Date: 10 Dec 2023
Thank you for choosing Personal Computer Network as your cloud-based SaaS ERP solution (accountly.me) provider. This refund policy outlines the terms and conditions associated with refund requests for our ERP solution.
- Refund Eligibility:
– Refund requests will only be considered for the initial subscription term and must be made within 14 days (about 2 weeks) of the date of the initial subscription purchase.
- Criteria for Refund:
– Refunds will only be considered if the customer encounters a technical issue that prevents the use of essential features of the ERP solution, and Personal Computer Network is unable to resolve the issue within a reasonable time limit.
– Refund requests based on dissatisfaction with the features, functionalities, or performance of the ERP solution will not be accepted.
- Submission of Refund Requests:
– All refund requests must be submitted in writing to info@accountly.me.
– Refund requests must include a detailed description of the technical issue encountered and any attempts made to resolve the issue.
- Verification Process:
– Personal Computer Network will conduct a thorough review of each refund request to determine eligibility.
– The customer may be required to provide additional information or cooperate in the troubleshooting process to verify the technical issue.
- Refund Processing:
– Approved refunds will be processed within 21 days (about 3 weeks) of the approval date.
– Refunds will be issued to the original payment method used for the subscription purchase.
- Non-Refundable Circumstances:
– Refunds will not be issued for any renewal periods, additional features, or services purchased after the initial subscription term.
– Refunds will not be provided for the remaining unused portion of the subscription term after the initial refund period.
- Modification of Terms:
– Personal Computer Network reserves the right to modify the terms of this refund policy at any time. Subscribers will be notified of any changes in advance.
By subscribing to our cloud-based SaaS ERP solution (accountly.me), you agree to abide by the terms and conditions outlined in this refund policy. If you have any questions or concerns, please contact our customer support team at support@accountly.me.
Thank you for choosing Personal Computer Network We appreciate your business.